Return Policy

Returns and Exchanges

At Calconditioner, we understand that an order may not always meet your expectations. That’s why we offer a smooth return and exchange process.

Cooling-off Period and Return Policy

You have the right to cancel your order within 90 days of receipt without providing any reason. After cancellation, you have 14 days to return your product.

• Full refund: You will receive a full refund of the order amount, including shipping costs.
• Return costs: The costs for returning the product from your address to us are your responsibility.
• Right of withdrawal: The product must be returned in its original condition and packaging, including all accessories.

To use your right of withdrawal, please contact us at info@calconditioner.com. We will ensure the order amount is refunded within 14 days of receiving your return.

Note: Damage or unnecessary wear may result in a reduction in value. Please handle the product with care and ensure it is properly packaged when returning it.

Exchanging a Product

Would you like to exchange your product? No problem! Contact us at info@calconditioner.com, and we’ll be happy to assist you.

Frequently Asked Questions about Returns

What if I provided an incorrect delivery address?
Contact us as soon as possible. We will try to correct the address before the order is shipped.

Are you not satisfied with the results?
Do you have doubts about the performance of your Calconditioner? Send us photos of the installation and an overview of the surroundings via info@calconditioner.com. Our specialists will gladly check whether the installation has been carried out effectively.

Return Conditions at a Glance

• Cooling-off period: 90 days.
• Product in original condition and packaging.
• Return costs: at your own expense.